Connect the charge, the applicable terms and the transaction evidence. Give each case a supported decision, an accountable owner and a clear next action.
Start with the difference between what was billed and what was paid. Retailer and distributor deductions can reflect agreed allowances, claimed shortages, pricing differences or other adjustments. The operating challenge is to explain each amount without treating every charge as recoverable.
Contact sales
Preserve the invoice, remittance, customer reference and stated reason. Match the charge to the correct agreement, product and shipment. Missing or conflicting records remain explicit so the reviewer knows what still needs to be established.
Accept supported charges, investigate open questions and prepare evidence for a justified dispute. Route commercial decisions to the right owner. Keep the requested correction specific to the amount and reason the records support.
Track the external response, approved adjustment and actual settlement separately. Keep partial approvals, reversals and unresolved balances visible through reconciliation. Closure should explain what changed in the financial records.
Let’s look at your channels, your workflow and the work ahead.
